Can't Log In to Leumit or Clalit from Abroad? What to Do

Leumit's and Clalit's online accounts don't open from abroad and need an Israeli IP. That is what we saw in our check on 23 October 2026: both logins work from Israel, but not from abroad. Maccabi and Meuhedet open from abroad today, and what can stop you there is the one-time code sent to the phone number on file. To receive SMS codes you will also need an Israeli phone number.

Test Leumit or Clalit with an Israeli IP: free for 3 days, no credit card required. After that it's 17 CAD a month (about ₪36), taxes included, and only if you choose to subscribe. You'll need the free OpenVPN app: we send you a configuration file and instructions, you connect and open your site. There's no separate app of ours to install.

Leumit and Clalit: the online account doesn't open from abroad

From abroad, neither Leumit's personal area — where test results, appointments, refunds and commitment forms are — nor Clalit Online opens. Neither fund announces this, so members abroad tend to discover it on the day they need a result, a prescription or a referral.

Without a VPN you can still contact your clinic directly. To use the personal area itself from abroad:

1. Connect to an Israeli IP in a standard OpenVPN client (it runs system-wide on Windows, macOS, iOS, Android and Linux).
2. Open Leumit's personal area or Clalit Online, or the fund's app, and log in as you would in Israel.
3. If you see the login form, the connection is sorted. Clalit Online offers a one-time code to your mobile by SMS or phone call, or a user code and password.

Not every Israeli IP is treated the same: sites flag the addresses of VPN services and hosting providers more often. A home internet address in Israel is flagged less often; ours is a static IP from a range of Israeli residential addresses, the same address every time. If you are a Leumit or Clalit member, test access with an Israeli IP — 3 days free, no credit card required.

Maccabi and Meuhedet: the login opens today, the code can be the hurdle

The login pages of Maccabi Online and Meuhedet's personal area opened from abroad in our check. What can stop you is the code:

• Maccabi. Following Ministry of Health guidance, since 10 February 2025 Maccabi members no longer use a personal password: they log in with a one-time code sent by SMS or voice message to the phone number registered with Maccabi (by email only for members identified by passport), and the code is valid for 5 minutes (Maccabi). The Maccabi apps also offer fingerprint or face login on phones that support it.
• Meuhedet. The login form asks for a one-time code, and the page says that to update your phone number you contact your clinic or the call centre at *3833.

To receive SMS codes you will also need an Israeli phone number; see SMS codes from Israel abroad.

What you can do without the website

From public sources — Clalit call centre, Clalit online doctors for members abroad, Maccabi call centres, Meuhedet contacts, Leumit for members abroad (all in Hebrew):

• Clalit: from abroad +972-3-6333333 (it routes to *2700), WhatsApp 050-9462700. Online doctors for members abroad: family doctor +972-3-6281567, paediatrician +972-3-5688597, dermatologist +972-3-5688897; you must call from a smartphone with an Israeli number.
• Maccabi: from abroad +972-3-5143999 — the *3555 information centre, open 24/7. Doctor by phone ("ביקורופא"): *6101, from abroad +972-3-6272300.
• Meuhedet: from abroad +972-77-2703833, 24/7. WhatsApp 050-6697489, SMS 052-5920523, email [email protected], fax 03-6327047; the written channels run Sun–Thu 08:00–19:00, Fri 08:00–12:00.
• Leumit: from abroad +972-4-879-6199, email [email protected]. The line is for members living abroad for a long period or permanently, not for booking appointments or prescriptions before you return to Israel.

*2700, *3555, *6101, *3833 and *507 are Israeli-only numbers; from abroad, use the +972 numbers. More on Clalit and Leumit, including complaints and copies of your medical file, is in Clalit Online from abroad and Leumit from abroad.

Before you need it

1. Check that your fund has a phone number and email you actually use; update them while you still receive codes.
2. If you are with Maccabi, set up biometric login in the app while the code still reaches you.
3. Log in once from abroad and download what you are likely to need — see getting your Israeli medical records for a doctor in Canada.
4. Set up an Israeli IP in advance, even if you are with Maccabi or Meuhedet: their login opens today, but Israeli sites change access rules without notice. When something is suddenly urgent, it is easy to end up buying one VPN after another until one works. It is calmer to set it up ahead of time and, on the day, just press "Connect".

If it doesn't work

• Leumit's personal area or Clalit Online won't open — that is the closed access from abroad described above; an Israeli IP helps.
• SMS codes. To receive SMS codes you will also need an Israeli phone number; see SMS codes from Israel abroad.
• Wrong password, locked account or missing permissions — only the fund can fix these; a VPN won't.
• Another Israeli site won't load at all — see an Israeli website says "access denied" to tell a block from an outage or a network problem.