Help Center
Frequently Asked Questions
Everything about getting an Israeli IP and reaching Israeli services from abroad
What is SuperStableVPN?
SuperStableVPN gives you a real residential Israeli IP address so Israeli websites and apps work normally while you live abroad — National Insurance (Bituach Leumi), HMO health portals, government services, and Israeli TV included.
Why don't regular VPNs like the big global brands work for Israeli sites?
Large consumer VPNs route thousands of customers through shared datacenter IP ranges that Israeli government, health, and media sites detect and block. SuperStableVPN uses residential Israeli IPs that look like an ordinary local connection, so those sites let you in.
Which Israeli services can I access?
Almost any Israeli website or app that restricts access by IP. Because you get a real Israeli IP, anything that works from inside Israel works for you too — for example Bituach Leumi, HMO/Kupat Holim portals (Clalit, Maccabi, Meuhedet, Leumit), the Tax Authority and other government portals, pension and savings platforms, and Israeli TV and live news (Mako, Kan, Reshet 13). These are just common examples, not a fixed list.
Do I need to be in Israel or have an Israeli phone number?
No. You can connect from any country. The value is the Israeli exit IP, so your own physical location does not matter. Some services use their own app-based two-factor approval — set those apps up in advance.
How do I set it up?
Install the free OpenVPN client on your device, import the configuration file we send you, and connect. Setup takes about 5 minutes and there is no proprietary app to learn.
Does it work on routers?
Yes. Because we use the standard OpenVPN protocol, you can load your configuration onto any OpenVPN-compatible router to give your whole home or office an Israeli IP, with no per-device setup.
How many devices can I connect?
Unlimited simultaneous devices on a single subscription — phones, computers, tablets, and routers all at once.
Is there a free trial, and how much does it cost?
Start with 3 days free, full access, no credit card required. After that it is $17 CAD per month or $190 CAD per year, all taxes (HST/GST) included, cancel anytime.
Do you keep logs? Is it secure?
We use AES-256 encryption and keep a strict zero-logs policy — no VPN traffic, browsing activity, or connection timestamps are logged.
What languages is support available in?
Real people answer in Hebrew, English, and Russian by phone, WhatsApp, and email — usually within hours on weekdays.
Still have questions?
Our team answers in Hebrew, English, and Russian — usually within hours.
Start your 3-day free trial