Jerusalem Municipality Website Not Loading Abroad? How to Pay Arnona and Water

In our check on 23 October 2026, the Jerusalem municipality site didn't open from abroad: not the main site, not the payment portal, not the personal area. The whole site of Jerusalem's water corporation, Hagihon, is closed from abroad too. Through SuperStableVPN, with an Israeli IP, the site opened. Below is how to pay arnona (municipal property tax) and water, move arnona into a tenant's name, get a Tabu certificate, and what you can do without the website.

Pay Jerusalem arnona with an Israeli IP: free for 3 days, no credit card required. After that it's 17 CAD a month (about ₪36), taxes included, and only if you choose to subscribe. You'll need the free OpenVPN app: we send you a configuration file and instructions, you connect and open the municipality's site. There's no separate app of ours to install.

What an owner abroad needs from the municipality

All of this is according to the Jerusalem municipality (arnona payment).

• Paying arnona. Online on the municipality's payment portal. The annual bill can be paid in cash, by card or by cheque at banks, including the postal bank, or by phone.
• Finding the property's arnona ID and the resident account number when you don't have the bill to hand, with the municipality's online tool (find a property, in Hebrew).
• A standing order: 12 index-linked payments starting in January, on the 1st or the 10th of the month. Set it up with the municipality's online form or a debit authorisation on your bank's website; the debit day can be changed later.
• Moving arnona to a tenant or buyer with the change-of-holders online form. If the municipality isn't told in writing and in time, it may bill the owner (Jerusalem, in Hebrew).
• A no-debt certificate for the Tabu land registry when you sell, with an online form. Debts and the certificate fee are paid in cash or by credit card only; you attach the sale agreement and a land registry extract. The certificate is emailed or sent straight to the Tabu (Jerusalem, in Hebrew).
• Discounts: the municipality's calculator checks whether you're eligible (discount calculator, in Hebrew).

Water: Hagihon

The site of Jerusalem's water corporation, Hagihon, doesn't open from abroad at all. Payments and standing orders are on a separate secure site; there's also a personal area and sections on changing occupants when you move, updating the number of residents and getting the bill by email. Without the website, according to Hagihon (Hagihon, Hagihon contacts, in Hebrew):

• Payments and billing line: *2070 or 02-5651111, also 1-800-800-093; Sun–Tue 08:00–17:00, Wed 08:00–19:00, Thu 08:00–16:00, Fri and holiday eves 08:00–12:00. *2070 and 1-800 are Israeli-only numbers; 02-5651111 is dialled from abroad as +972-2-5651111.
• WhatsApp and SMS: 052-5651111, same hours; the site also has a chat.
• Email and fax: any written request or document (change of occupants, standing orders and so on) goes to [email protected] or fax 1532-5651111. Change of occupants after buying, selling or renting out: [email protected], fax 077-4703048 (from abroad +972-77-4703048). Number of residents: [email protected], fax 077-4704078 (from abroad +972-77-4704078).
• Complaints (פניות הציבור): in writing only, to [email protected] or by post.
• Post: חברת הגיחון, דרך חברון 101, Jerusalem 9153303, or ת.ד. 53465, Jerusalem 9153303.
• In person: at the head office, דרך חברון 101 (בית אומות, 2nd floor), Sun and Thu 08:00–16:00, Mon and Wed 08:00–18:00, Tue and Fri 08:00–12:00; at City Hall, כיכר ספרא 1, Sun, Mon, Wed and Thu 08:00–13:00, Tue 15:00–18:00.

What you can do without the website

From public sources — arnona on the Jerusalem Municipality site, paying arnona to the Jerusalem Municipality, the Jerusalem Municipality public complaints commissioner, all in Hebrew:

• Paying arnona with an agent: 02-6296333; from abroad, +972-2-6296333. Agents answer Sun–Thu 08:00–15:30 and 16:00–18:00. The municipality gives no separate number for calls from abroad.
• The automated payment line: 02-6296000, around the clock; from abroad, +972-2-6296000.
• Written requests to the arnona and collection department go through the online forms on the municipality's site, one per topic.
• Post: אגף ארנונה וגבייה, עיריית ירושלים, כיכר ספרא 1, Jerusalem 9414109.
• Booking an appointment with the arnona department (residential, discounts) through the municipality's booking system, which is also on the municipality's site. Visits are by appointment only: Sun, Mon, Wed and Thu 08:00–13:00, Tue 15:00–18:00.
• In Israel: the annual bill can be paid at banks and the postal bank, a route for relatives who are there.
• Complaints (הממונה על תלונות ופניות הציבור): phone 02-6295214, from abroad +972-2-6295214; fax 02-6295244; post: כיכר ספרא, בניין 13, Jerusalem. There is also an online form on the commissioner's page.

The municipality doesn't publish an email address, a fax number or a WhatsApp number for the arnona department.

How to get in with an Israeli IP

1. Sign up for SuperStableVPN: 3 days free, no credit card required. Install the free OpenVPN client on Windows, macOS, iOS, Android or Linux and import the configuration file we send you (setup).
2. Connect and check that an IP-lookup site shows Israel.
3. Open jerusalem.muni.il or hagihon.co.il. If the page you wanted opens, the connection is sorted.

Ours is a static IP from a range of Israeli residential addresses. Sites flag such addresses less often than a regular VPN's datacenter ones, though no site promises to accept them (residential IP vs a regular VPN).

What a VPN doesn't fix

• Your foreign card is refused. That's down to the payment system and your bank, not your IP.
• SMS codes. To receive SMS codes you will also need an Israeli phone number; see SMS codes from Israel abroad.
• Things done in person: paying at a bank, appointments at the municipality or at Hagihon.
• Other cities: Tel Aviv, Haifa, Beersheba, Rishon LeZion; which other sites are closed from abroad is in the table from our check.